Webservice Support

Support best practices

Our Support team works on a Ticket system, with each demand (doubt, problem or request) being addressed in a different Ticket. Have in mind that our Support team prioritizes dealing with bugs and known problems before dealing with doubts or other requests in general.

Third party partners need to be registered in order to get support from our team. Use this form to enroll as developer.

Doubts and problems

To receive help with doubts, problems or any error messages you can contact our Support Team through the e-mail: support@cangooroo.net. Always sending the following information:

    • Client identification: Company name, if you are a third-party integrator, please contact the Cangooroo Licensee owner first.

    • URL: the endpoint's URL that you're trying to consume;

    • REQUEST: the full request log that you're sending to our API;

    • RESPONSE: the full response log that you got from our API;

    • DOUBT / PROBLEM / ERROR: the details of your doubt or error and the objective you're trying to achieve;

Although the definitions above may sound demanding, is important to remember that if our Support Team doesn't get all the information it needs to help you with your demand, the process will only get lengthier and time consuming.

Be mindful that we can only offer support for our API and any doubts or problems regarding development languages, tools used for testing or profiling and regarding infra-structure or servers are all completely out of our scope.

Contact information and business hours

If you have an emergency you can contact our support team using the following:

It is important to be aware that we do not handle any integration question through phone. The contacts above should be used only in case of some emergency such as:

    • Cangooroo is down;

    • Cangooroo is working but booking flow has erros;